Most frequent questions and answers
Last update: 4/26/2020
Before you buy
Both AINI AI and classic dolls are high quality and well-designed dolls. There are pros and cons depends on your needs. You can refer to our doll comparison page to get more ideas.
Besides what a regular sex doll can do, AINI AI doll can do much more for you. You can refer to our AI doll features page for more details.
Yes, we mainly sell dolls but also sell sex toys and sex doll related accessories. You can find more details from here.
Shipping and handling
We have offices in both the US and China. All customized doll products are shipped either directly from the manufacturers in China or our warehouse in the US.
We can ship to all over the US continent. Internationally, we ship to all countries apart from India, Pakistan, UAE, Thailand and the countries with the local restrictions on adult products.
All International orders are shipped using FedEx, DHL or UPS. If you choose “Ready to ship” products, we may occasionally use USPS if the shipping address is in the US.
Once you have made the payments, we will start the production within 24 hours if it’s an custom doll order. Your doll should be ready for shipping within 3-5 business days. The AI product may take up to 8 days for production. If the doll is in stock and ready to ship, usually we will ship out in the next business day.
Usually, it takes about 10 days from the shipping label creation to delivery. The bottleneck is the paperwork for the export and the customs clearance. Therefore, in the first 2-5 days, we may not see any updates in tracking at all but once we pass the custom it should take 2-4 days to arrive at the US.
Total time from ordering to receiving your doll is approximately 14-21 days from placing your order to your doll been delivered.
No, the price you pay include customs clearance. There will be no hidden charge.
We will be using our shadow company’s name. You will not see any keywords related to “doll”, “sex” or “adult”.
A sex doll will last anywhere from 2 years to 10 years depending on usage and care. A sex doll that gets frequently used and moved will be more likely to suffer wear and tear. There are many things doll owners can do to preserve and maintain their sex doll. If damage does occur it is also quite easy to perform repairs on your sex doll.
Our dolls are also built with M-TPE material which can last much longer than the regular dolls. You can learn more details from here.
Similar to our skins, the doll may also get dirty. The doll’s skin although durable and resistant to rips, tears, and stain, but it is not indestructible. You should be careful to keep your doll away from dark fabrics and tight clothing. If you like dark clothing you should be sure to wash it before putting it on your doll, and be sure to not store her with the clothing on. The best clothing for dolls is light colored, loose fitting fabrics.
Cleaning a sex doll after use is a very important part of owning a sex doll. Not only will you keep your doll in great condition, but you will also protect yourself from harm. Luckily, cleaning your sex doll is an easy process that can be completed in minutes.
It is NOT recommended. M-TPE flesh material can withstand hot water heat. You can soak your robot companion doll in a hot bath, but keep water off the computer head and protect charging ports from water.
However, since most of our dolls have “smart” features, we don’t recommend to put our dolls near water in order to lower the risk of damages on the electronic components
Our dolls are built with M-TPE material which can last much longer than regular dolls. You can learn more details from here. However, we understand that things occasionally break.
For our doll products, we offer an one-year limited warranty. After one year, you can always contact our support for any questions. We will provide instructions on how to complete the repair.
I am not kidding here. Since the factory ships the doll to different countries, occasionally, they didn’t preload the English version. However, it’s very easy to fix. If it happens to you order, please contact us and we will help you to address the issue.
If you receive your doll and it has any defects, as long as you notify us within 24 hours of receiving your doll and the doll has not been used in any way, we can arrange the doll been returned.
All accessories sale are FINAL.
Yes, as long as it’s within 24 hours after you place the order.
AINI offers a limited one-year warranty on the dolls. We also offer free lifetime software upgrades for certain models.
Due to the nature of the product, we cannot accept returns after you start using the doll. However, we stand behind our product and do whatever we can to satisfy our customers.