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Payment F.A.Q.

We respect your privacy. Our name/brand will never be shown on your bill or packaging. Please refer to our payment info for more details.

Yes, if you want to pay in installments, you can click “Klarna” button and apply for it.

Yes or no. If you live in the US, we will always cover the import taxes. If your shipping address is outside USA, import taxes may vary. Buyer is responsible for import taxes and fees since we cannot prepay it due to the local regulations. For a smaller doll shipped to Canada, usually it’s 20 to 100 CAD. For a regular size doll shipped to EU, usually it’s 0 to 50 Euros.

If you choose “Ready to ship” options, we usually can ship within 1 to 3 business days by UPS or FedEx. If it’s a customized order shipped from our factories in China, it may take longer. Usually it takes about 5 to 11 days from label creation to deliver. Please refer to our shipping info for more details.

If your card has been declined, you may check your credit limits or billing address. If it still doesn’t work, you can simply switch to a different payment method. i.e. if you used credit card, you may try with a different card. You can also contact us any time, we can process the payment on our end.

Still have questions? No problem. You can always contact us or email us.

Your privacy is the first priority of our business!

If you want to pay with a financial plan, you can Klarna below. Klarna does not report payment activity to the credit bureaus.

If you want to pay with the Layaway plan, please contact our customer service directly.

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Your Information

*We ask for a phone number since it’s required by UPS or FedEx. Your data will be securely stored. You can also contact us anytime to delete your personal data.*

Your Shipping Address

Your Payment Information

All transactions are secure and encrypted. Credit card information is never stored on our servers.

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

* 100% Secure & Safe Payments. We won't store any credit card data. Our name won't show up on your bills. *

**Most of our products are high-ticket products with an average price over $800. It happens that some banks may have a security mechanism to block such a high online transaction. In case that your payment is declined, you can scroll up to the top of this page to see the error message. You may also contact your bank or change to a different payment method. Meanwhile, you can always contact us or email us directly. Thank you for your trust and business!

Payment F.A.Q.

We respect your privacy. Our name/brand will never be shown on your bill or packaging. Please refer to our payment info for more details.

Yes, if you want to pay in installments, you can choose Klarna at checkout.

Yes or no. If you live in the US, we will always cover the import taxes. If your shipping address is outside USA, import taxes may vary. Buyer is responsible for import taxes and fees since we cannot prepay it due to the local regulations. For a smaller doll shipped to Canada, usually it’s 10 to 50 CAD. For a regular size doll shipped to EU, usually it’s 0 to 50 Euros.

If you choose “Ready to ship” options, we usually can ship within 1 to 3 business days by UPS or FedEx. If it’s a customized order shipped from our factories in China, it may take longer. Usually it takes about 5 to 11 days from label creation to deliver. Please refer to our shipping info for more details.

If your card has been declined, you may check your credit limits or billing address. If it still doesn’t work, you can simply switch to a different payment method. i.e. if you used credit card, you may try with a different card. You can also contact us any time, we can process the payment on our end.

Still have questions? No problem. You can always contact us or email us.